Privacy Policy

How we collect, use, and protect your personal information.

Last updated: January 2026

1. Introduction

LP Taxi Heraklion ("we", "our", "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (www.lptaxiheraklion.com) and use our taxi services.

2. Information We Collect

We may collect the following types of personal information:

  • Contact Information: Name, email address, phone number
  • Booking Details: Pickup and drop-off locations, dates, times, number of passengers, luggage count, flight/ferry numbers
  • Payment Information: Payment is handled directly with your driver; we do not store payment card details online
  • Feedback: Reviews, ratings, and comments you submit
  • Website Usage: IP address, browser type, pages visited, and cookies data

3. How We Use Your Information

We use the information we collect to:

  • Process and confirm your booking reservations
  • Provide our taxi and tour services
  • Communicate with you about your booking
  • Send you booking confirmations and updates
  • Improve our website and services
  • Respond to your inquiries and feedback
  • Comply with legal obligations

4. Data Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

  • Our drivers, to fulfill your booking
  • Service providers who assist in operating our website
  • Law enforcement or regulatory bodies when required by law

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

6. Cookies

Our website may use cookies and similar tracking technologies to enhance your browsing experience. You can control cookies through your browser settings. Disabling cookies may affect certain functionality of the website.

7. Your Rights

Under applicable data protection laws (including GDPR), you have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data
  • Object to or restrict processing of your data
  • Request data portability
  • Withdraw consent at any time

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. Booking records are typically kept for a period of 3 years for service improvement and legal compliance.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

11. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us: